Terms & Conditions
In purchasing firewood from us you are deemed to have read and agreed to the following terms and conditions:
You may request a delivery date when booking, however all delivery requests need to be confirmed by us prior. Your order will receive a booking confirmation from a member of our team.
Delivery times provided are a target for us, however there are occasions where there could be a slight hold up, usually not more than an hour or two delay. If a major delay or hold up arises, we will make contact with you.
Please note, if your order is less than 6m cube it is likely your delivery will take place when we have other deliveries heading to your general area. This can mean waiting for our logistics to get to your area.
Minimum order amount 3 cubic meters.
Delivery tip off location
Upon arrival, the tip off location at your premises is subject to the discretion of the delivery driver. We try our best to tip wood where requested, however we can not do so when there could be damage to our vehicles or your property, or if there is a risk of becoming stuck. This is particularly a problem on wet lawns in the winter time.
Firewood trucks are Trading Standards size for the firewood volume they carry. All firewood advertised is by the “Thrown” cube, which is the volume that firewood fills when it is dropped into a 1m cube container (a 1m cube container measures 1m wide x 1m long x 1m high).
Not all delivery trucks have a “truck load” volume, meaning firewood that is loaded level with the top of the truck cage. Most trucks are rated to carry more than 6m cube loads, and this is why a delivery of wood doesn’t always fill the truck cage to the brim.
During transport, especially when travelling a fair distance, firewood sometimes rattles down, giving the appearance of less in the truck or trailer cage.
Any concerns, please refer to the following Consumer Protection link here
Firewood Pick Up
We do not offer a pick up option. This is due to Health and Safety, our being located in a rural area and for privacy.
All firewood is expected to be paid on or before delivery. Payment options include our online shopping cart, a bank deposit, or Cash on Delivery. Direct debit transfers must quote the delivery address in the payment reference and a contact number in the details. Otherwise the payment could be mis-allocated.
If you fail to provide payment for firewood delivered to your premises, you have 7 working days to make payment or it will be passed onto our debt collection agency, with interest and penalty fees being incurred. All additional costs for debt collection will be added onto your outstanding balance.
Our volumes and stock availability can change without notice, although we make every effort to keep our stock levels updated. We retain the right to cancel bookings and orders based on products selling out, even if order has been confirmed and payment received. Order cancellation will result in a full refund of payments received.
Orders can be cancelled with a full refund as long as it is done more than 24 hours prior to scheduled delivery and this must happen via phone directly to our staff, not via text or email. If the load is delivered to the premises after the order was confirmed and the wood is tipped off the order cannot be cancelled and full payment is due. A fair description of our product is outlined on this website, so it is your responsibility as the firewood purchaser to make an informed decision on your purchase. If the wood is not as advertised or described then we can discuss a solution. If you require a custom cut of firewood, you must inform us prior to delivery.
We are committed to protecting your privacy. Authorized employees within the company use information collected from individual customers to process orders, payments and deliveries. We constantly review our systems and data to ensure the best possible service to our customers. We will not sell, share or rent your personal information to any third party. Emails sent by this company will only be in connection to the products and services which we provide.